Extremely poor service from KIC

I have been without a working fridge for almost two weeks and are still being told, like numerous other complaints about KIC, that it will take 7-10 working days for a new fridge to be approved. A technician was sent out to my residence 10 days ago, barely touched the fridge, provided no insight as to what may be wrong with it, did not want to answer any of my questions and left the premises. I will never buy any KIC product again and would strongly discourage anyone to do so themselves, you would be buying yourself more trouble, frustration and bad products and service.