Dissatisfaction with KIC product compounded by zero service and communication on a standing warranty.

On the 5th of February I bought a KIC fridge from Game. Ever since I have had the fridge the drainage pipe at the rear of the fridge has been blocked causing it to continuously flood the refrigerator compartment. Understanding that this might be a simple problem to fix and that the fridge is still under warranty, I made use of KIC's Facebook portal to contact them, inform them of the problem and enquire the procedure to have this fixed since it is still under warranty. I sent the message on Wednesday the 30th of June and to date (6 July), I have received no response. As is often the case with poor organizational culture and service in South Africa, I have yet again to lodge a formal complaint on public platform in the hope of getting merely a response, let alone service on a product and warranty which I have paid for and am entitled to.