BRAND NEW KIC FRIDGE OUT OF GAS!!!

First of all, I reported the KIC Fridge bought from House & Home Pavilion on the 18th of December 2018. I awaited your Technicians to come through on the 07th of January 2019 which never happened & nobody phoned to re-schedule or even apologise.

I called back again on Friday the 11th January 2019, also went back to the shop yesterday, 13th January 2019 to follow up. I was told the Technician will only come through today, 14th January 2019.

I bought the Fridge for use, I have things that got rotten be cause of the Fridge not working. What kind of a Service you give to your customers?

Secondly, the Technician discovered that the fridge was out of gas. I bought the new Fridge, not the second hand fridge. The reason for that was to get something that 100% working not something to be fixed. I have bought fridges before but I never had a gas issue on a New Fridge, like really?

Now, I cannot keep the Fridge that has got a filled gas. Not the new fridge I bought. I require that this fridge is being replaced with a NEW FRIDGE WITH NO ISSUES AT ALL.

Further to my complain, I got a call from House & Home letting me know that they have logged an issue with KIC that I don't want the fridge anymore.

It either you replace with a new one or I get my money back & buy another brand.

I was told that KIC will be contacting me soon to discuss this matter & make necessary arrangements, thus till this day a week gone already no word from KIC!!!

This is very frustrating & most of it all it shows how much you don't care about your customers, as well as your product.