\BRAND NEW"FRIDGE BROKE DOWN. STILL NO SEVICE."""

I bought a KIC fridge from BEST PRICE WHOLESALERS in Lenasia on 03/10/2015. Within 3 days the fridge broke and the Store instructed me to contact KIC as they needed to send out a technician to verify the fault and authorise an exchange of the fridge. My husband then contacted KIC who promised to send out a technician the same day 06/10/2015. Fast forward to 19/10/2015 and I have yet to see a technician. I have incurred so many expenses as my food spoiled and I now have to do shopping daily as I have no place to store perishable. I contact KIC almost daily and everyday I am told that the technician will be out today to assist. It has now been 16 days since I purchased the fridge and 13 since I first made them aware of the problem and yet nothing has been done to assist me despite their own policy stating that they need to send someone out within 48hrs. I regret ever purchasing this companies product as their staff promise to assist and just pass the buck. I wonder if they even have technicians as I am yet to see one. It has been a total waste of my money and a absolutely dreadful experience. I will never again buy anything from this company. My call reference number is WJ058697.