Appalling after sales service

If I could rate them a zero I would, appalling service is an understatement. We bought a Whirpool in October 2019, in October 2024 the electronic board was replaced, which cost over R4000 to repair, we had to pay them before they would repair it - Appliance 365 - is the company that was assigned by KIC to attend to the call. About 2 months after the dishwasher was returned it was doing the same thing. They returned to reset the PC board, it worked for a while and then it was doing the same thing. After multiple back and forths with resetting the PC board it still wasn’t working. We contacted them again and they said that hey were closed over December and a new call will need to be logged in Jan 2025 for them to collect and run the machine in the workshop. I logged a call on the 10th of Jan and it’s almost 2 months later, they still have my appliance and money and giving me empty promises. KIC South Africa who I have been engaging with and don’t respond to my emails. They promise the appliance will be returned and my money refunded but after 45 emails to Appliance 365 & no response from either party. There have just been empty promises, promises of a loan appliance, this is definitely not the service they provide to their customers blah blah blah!! They hide behind emails and the call centre, as you are unable to phone head office to log a complaint or even to get an update from them on the matter… I will never buy any appliance that is associated with KIC South Africa.