BAD SERVICE!

Very poor service – empty promises and no accountability I had an extremely disappointing experience with Kia Zambezi and would strongly advise others to think twice before dealing with them. From the start, there were multiple empty promises and a complete lack of follow‑through. Because of their delays and poor communication, my previous vehicle was settled late, which resulted in incorrect debits from my old finance account. Kia Zambezi acknowledged the issue and promised to refund me. However, more than a week later, I am still waiting for my money. Despite being told by the manager, Jason, that the payment was supposedly made on Monday, it is now Friday and there is still no refund in my account. To make matters worse, no proof of payment has been provided either. The lack of communication, accountability, and urgency in resolving what is clearly their mistake is unacceptable. I have had to chase them constantly, with no clear answers or resolution. This has caused unnecessary stress and financial inconvenience, and the way it has been handled reflects very poorly on the dealership. I would not recommend Kia Zambezi based on this experience!