Worse vehicle service experience - Kia Tygervalley

worse worse worse experience ever. Yesterday 25/10/2022 took my vehicle to Kia Tygervalley branch for service. I was the first customer to arrive and amongst the last customer to leave. when i arrived to fetch my vehicle I could see it outside, parked and the lady who assisted me kept telling me they must still work with the vehicle. After seating there for more than an 1hr, waiting and still no one working on y vehicle, i went to to the desk to follow up, and she still insisted that I go a and seat in lounge and have coffee. Then I wanted to know what was it exactly that they still needed to do? only then she decided to check the records and follow up with the mechanic, to only find out that my car was finished before my arrival. all she said was she misplaced/did not get the jo card. No acknowledgement or apology for wasting my time, making me seat there for nothing, no follow up from her side until Insisted tat she follows up with the technicians. No one bothered to check why i was seating there all that time, I'm very disappointed. worse vehicle service experience ever. I have a service plan, and to add to my frustration she asked me whether I was going to pay cash or with a card......I will never recommend anyone to go to Kia Tygervalley branch