Very bad service

Very bad service after a brake down. The car was in for 2 weeks, I stressed the urgency of getting the car fixed because I had to pay for alternative transport. The issue they couldn't resolve was resolved by someone from JHB office. The service manager could give me answers on simple questions. I'm still waiting on someone to answer my questions. To me it looks like they don't know what they are doing, I will also never recommend anyone to buy Kia.