Unable to book vehicle for service as no-one answers the phone

I have phone 2 days in a row to get my car serviced, The 10th Feb 2025, I hung on for over 3 minutes and eventually the receptionist said that she would take my number and call back. No-one called, the call was @13.38 and today again I tried as no-one called me back. SAD , I cant even call it service.

I persisted and called back today the 11th Feb , only to hang on for 6 1/2 minutes before the call was answered and we tried to reach the service department again. Eventually after 8 minutes the receptionist asked if she could take my number once again. I have been down this road and asked rather for the service manager, whom I was advised was Jonathan Sampson and he was off today. I then asked for the dealer principal and was advised Kieran (Apologies if misspelt) was unable to take the call. I was with Hyundai previously and this is the first time I have regret for purchasing into this brand. Absolutely shocking .