Horrible Experience

The worst Service ever, please don't take your car if you have a technical problem. I took my car in 05Oct20 as I was experiencing a funny sound from the front of the wheel as well as my ABS light being on. I was told I must take my car in and will take 2 to 3 weeks as the drive shaft had to be ordered from Korea. My car was in for a whole month, no one was updating me on the progress I had to keep calling them to get follow up. On the 3rd week I called and spoke to Robert and he said the part came on the same day I called and that he was going to call me later that day. As always no one called me back, I had to call the next day to check on the progress. When I called I spoke to Diana and was told the part arrived in the morning and not yesterday and that another part was missing from the part they ordered from Korea:-( There was no apology even provided. The same I week (Friday) I decided to go and check if my car was still there and what the hell was happening. The warehouse Manager Sebastian re-assured me he will find the missing part and revert to me. On Tuesday (3 Nov) Diana Called to advise my car was ready and can pick it up. Thanks to Sebastian for speeding up the process that was taking forever. I only realized after picking up arriving at home that the car aerial was taken out. Mind you I had the car aerial when I took my car in. I thought we supposed to trust our car dealerships when handing our cars in that nothing will be ******. I'm glad to say the car aerial was replaced at no cost. I will never take my car for a service or anything that need technical assistance.