DR
DHANESHREE R

1 reviews | Active since Aug 2014

28 Jul 2015, 10:23

TERRIBLE AFTER SALES SERVICE

I am writing this to complain about the service from Kia Pinetown. I have had endless problems with them since last year April. <br> Eventually when the vehicle was fixed in December, there were still problems with things being broken after being repaired. Despite several<br> calls and complaints, I received assurance from the Service Department Manager, that it would be resolved. Parts were going to be ordered that would<br> have taken 21 days, this was in April 2015. I received 1 call from the Service Advisor stating that it there was a delay. this also was in <br> April 2015. It is now 3 months later and I have not been contacted as yet. I sms'd the Service Manager 3 weeks ago who has not responded.<br> <br> Last week, I left a message with the Dealer Principal, who asked another Service Advsior to contact me. He did, I explained the problem to him, <br> he assured me that would definitely help and would be different from the others. He would look into the matter and call me back.<br> This was 5 days ago, and I have still not heard from him.<br> <br> I am at my wits ends and it seems that Kia Pinetown does not care about their customers after sales. I continuously leave messages and no-one <br> helps at all.<br> <br> <br>

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