Kia Pinetown - service issues

Kia Cerato 1600 Sedan

I refused to take my vehicle back to a multi-franchise due to bad service experiences at Umhlanga / Durban and ended up in Pinetown and here it was no better, I wrote to KIA SA, and no response to my email with supporting documents, and then wrote Internationally. I was advised by the Pinetown technician Kaveer who worked on my vehicle, that it never had an alarm and nor was the vehicle ever fitted with one, so I was clearly imagining that I had a red sensor that flashed intermittently above my dash and on occasion, my alarm going off, delivered back with a flat tire on the 1st occasion and with other issues, blaming the condition of the tire and year which Pirelli inspected and did not find the problems as mentioned by the technician when he had driven my car back and certainly not as a courtesy to me. The tires on delivery had no issues. I made my insurers aware my car was being driven by the technician each time the car was uplifted and redelivered on several occasions. The constant phone calls never returned and stories and lies. Even the dealer principal and manager were involved with no resolution. My car went there to have the clutch seen to