BAD SERVICE FROM KIA SERVICE STAFF

Kia Pinetown has given me the run around with my brand new Kia Picanto and the service received or should I say not received has been pathetic. I haven't been kept updated on what was going on with my car all I was told is that my rear exhaust baffle had a factory fault. The part was supposedly ordered over a month ago & should have taken 21 days to get here from JHB but still hasn't arrived. During this time I had to make numerous calls to Vick (service adviser) & Patrick (service manager) & was made promise after promise & my car is still not sorted!!! It is unacceptable & pathetic to have such *********** people working at a dealership. A brand new car should not have a factory fault & the staff at Kia should get themselves into gear & up their service levels. I will be looking into the Consumer protection act as I will not accept any further excuses from Kia PTN. Kia DBN service adviser Anesh was none the better when I first took my car in to check on a mental noise that I heard under the car. Thus almost 6 months later I am still sitting with a problematic car that is heavy on fuel due to the baffle that still hasn't arrived. This \part"has increased on my fuel costs!"""