NPS Score
0
Recommended: Likely
Dec '25 - Nov '26
Frequently Asked Questions About KIA Motors the Glen
How is KIA Motors the Glen rated on Hellopeter?
Hellopeter has tracked KIA Motors the Glen across 24 reviews. KIA Motors the Glen hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used KIA Motors the Glen? Write a review to help others decide.
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2020
Kia SA & Kia The Glen - Dangerous Safety Defect, Broken Promises & Refusal to Honor CPA Rights
I am writing this as a warning to potential Kia buyers and to plead for executive intervention from Kia South Africa. I have been subjected to months of terrible service, broken promises, and a complete disregard for my safety. We purchased a Kia Sportage in November last year. Two months ago, I took it to Kia The Glen for a service and reported a critical safety defect: the driver's seat physically shifts and moves dangerously while driving, especially when turning. The service consultant confirmed the issue and quoted a repair cost of R40,000, stating it needed to be escalated to Kia SA. Since then, the experience has been a nightmare: · We were promised feedback by 3 October. That date passed with zero communication. · I had to relentlessly call and email just to get a response. · Eventually, I was told the repair is under warranty but there is no ETA for parts. · I escalated to Kia SA Customer Care (Kefentse), who promised feedback by 20 October. Again, silence. · Finally, after sending a formal letter of demand, Kia SA responded yesterday. They refused to cancel the contract or replace the vehicle, stating the car is "a year old" and I "initially agreed to repairs." · They are now saying the parts ETA is November 2026 (or Nov 2025, they aren't even clear) and offered a mere 5-day courtesy car in the interim for a repair that takes months to source. This is a clear violation of the Consumer Protection Act (Section 56). A car that cannot be driven safely is not fit for purpose. It is unacceptable that a massive brand like Kia expects a customer to drive a vehicle with a structurally defective seat that jeopardizes control of the vehicle. I am now forced to escalate this to the National Consumer Commission and the Motor Industry Ombudsman, as well as legal counsel. Kia South Africa and Kia The Glen: You have my emails, my ***, and my contact details. I am demanding a full refund or a replacement vehicle. I will not accept a "welded" seat or an indefinite waiting period for a dangerous vehicle.
1 reviews | Active since Nov 2020
Kia SA & Kia The Glen - Dangerous Safety Defect, Broken Promises & Refusal to Honor CPA Rights
I am writing this as a warning to potential Kia buyers and to plead for executive intervention from Kia South Africa. I have been subjected to months of terrible service, broken promises, and a complete disregard for my safety. We purchased a Kia Sportage in November last year. Two months ago, I took it to Kia The Glen for a service and reported a critical safety defect: the driver's seat physically shifts and moves dangerously while driving, especially when turning. The service consultant confirmed the issue and quoted a repair cost of R40,000, stating it needed to be escalated to Kia SA. Since then, the experience has been a nightmare: · We were promised feedback by 3 October. That date passed with zero communication. · I had to relentlessly call and email just to get a response. · Eventually, I was told the repair is under warranty but there is no ETA for parts. · I escalated to Kia SA Customer Care (Kefentse), who promised feedback by 20 October. Again, silence. · Finally, after sending a formal letter of demand, Kia SA responded yesterday. They refused to cancel the contract or replace the vehicle, stating the car is "a year old" and I "initially agreed to repairs." · They are now saying the parts ETA is November 2026 (or Nov 2025, they aren't even clear) and offered a mere 5-day courtesy car in the interim for a repair that takes months to source. This is a clear violation of the Consumer Protection Act (Section 56). A car that cannot be driven safely is not fit for purpose. It is unacceptable that a massive brand like Kia expects a customer to drive a vehicle with a structurally defective seat that jeopardizes control of the vehicle. I am now forced to escalate this to the National Consumer Commission and the Motor Industry Ombudsman, as well as legal counsel. Kia South Africa and Kia The Glen: You have my emails, my ***, and my contact details. I am demanding a full refund or a replacement vehicle. I will not accept a "welded" seat or an indefinite waiting period for a dangerous vehicle.
1 reviews | Active since May 2026
Worse unprofessional service
I had a disappointing experience with Kia Glen Motors during my recent vehicle purchase process. I initially enquired about a specific vehicle advertised on their website and was informed that it was available. Based on that information, I submitted all my documents, my application was processed, and I was approved. However, when it came time to sign the contract, I was suddenly informed that the vehicle was no longer available and was encouraged to consider a different brand, which was not what I wanted. A day later, I was told that a similar model had been located at another branch and a contract was sent to me. Throughout this process, communication from the dealership was poor and I often had to follow up myself to understand what was happening. The only person who consistently kept me updated was a lady from the head office via WhatsApp, and I appreciate her efforts. After receiving the contract, I signed it online and even completed the debit mandate approval. Since it was over a weekend, collection was moved to Monday. On Monday, I was told there were delays and collection was moved to Tuesday. On Tuesday, it was moved to Wednesday. Then on Wednesday, I was informed that I would not be receiving the vehicle after all because it had multiple issues. At that point, I was again offered a different, lower-spec model that I did not want, and later told to consider a vehicle from Cape Town, which added more confusion to the process. What disappointed me most was not only the delays but the lack of proactive communication and the repeated changes after approvals and signed documentation. I expected a smoother and more transparent process from a dealership. I hope this feedback helps improve communication and customer experience for future buyers. In the end, I had to personally visit Kia Pinetown, where the team warmly assisted me and helped facilitate the cancellation of the Kia Glen contract. I appreciate their professionalism and willingness to help resolve the situation.
1 reviews | Active since May 2026
Worse unprofessional service
I had a disappointing experience with Kia Glen Motors during my recent vehicle purchase process. I initially enquired about a specific vehicle advertised on their website and was informed that it was available. Based on that information, I submitted all my documents, my application was processed, and I was approved. However, when it came time to sign the contract, I was suddenly informed that the vehicle was no longer available and was encouraged to consider a different brand, which was not what I wanted. A day later, I was told that a similar model had been located at another branch and a contract was sent to me. Throughout this process, communication from the dealership was poor and I often had to follow up myself to understand what was happening. The only person who consistently kept me updated was a lady from the head office via WhatsApp, and I appreciate her efforts. After receiving the contract, I signed it online and even completed the debit mandate approval. Since it was over a weekend, collection was moved to Monday. On Monday, I was told there were delays and collection was moved to Tuesday. On Tuesday, it was moved to Wednesday. Then on Wednesday, I was informed that I would not be receiving the vehicle after all because it had multiple issues. At that point, I was again offered a different, lower-spec model that I did not want, and later told to consider a vehicle from Cape Town, which added more confusion to the process. What disappointed me most was not only the delays but the lack of proactive communication and the repeated changes after approvals and signed documentation. I expected a smoother and more transparent process from a dealership. I hope this feedback helps improve communication and customer experience for future buyers. In the end, I had to personally visit Kia Pinetown, where the team warmly assisted me and helped facilitate the cancellation of the Kia Glen contract. I appreciate their professionalism and willingness to help resolve the situation.
1 reviews | Active since Sept 2025
BAD CUSTOMER SERVICE AND SUPPORT
Recently bought a car on the dealership and I informed the sales agent that I'll be using it for uber and everything should meet the standards of dekra, I was informed that everything is in order and a 125 point check has been done and the car passed roadworthy. To my surprise when I took the car to dekra which they recommended the car failed X3, went back to the dealership and raised the issues with the manager, he then agreed to fix the issues and refund me in full on the amount paid to dekra and I signed the required forms, 2 weeks down the line I haven't been paid and I've been getting stories from the agent.
1 reviews | Active since Sept 2025
BAD CUSTOMER SERVICE AND SUPPORT
Recently bought a car on the dealership and I informed the sales agent that I'll be using it for uber and everything should meet the standards of dekra, I was informed that everything is in order and a 125 point check has been done and the car passed roadworthy. To my surprise when I took the car to dekra which they recommended the car failed X3, went back to the dealership and raised the issues with the manager, he then agreed to fix the issues and refund me in full on the amount paid to dekra and I signed the required forms, 2 weeks down the line I haven't been paid and I've been getting stories from the agent.