1 reviews | Active since Sept 2017
Worst Service EVER!!
Where do I start! I bought my car in Feb 2015. Actually, my brother and I both bought our BRAND NEW Kia's on the same day!!! Upon leaving the dealer floor, my car's speedometer didn't work. I was on the highway doing 120 and the speedo showed 0! Anyway, I had to take the car back THREE (3) times in order for them to fix the Speedo! When I took it back the 3rd time, the power steering didn't work either!
Then... in August 2017 the car"made funny noises" when I steered left. Initially thought it was the tyres, had the tyres replaced and the "noise" was still there. I took it to the Kia Motors in Boksburg (Where I bought and service my car) and the guy in the workshop asked If I go 4 x 4ing often cause there is mud stuck to the mud guards causing the noise when steering. I cleaned the mud but this didn't help!!!!! I then took my car back the following week and JP, the workshop manager took my car for a drive and realised that this might be the bearings. I booked the car in 2 weeks later (I am a business development manager and need my car for work) I Phoned on the 13th of September to book my car in on Monday 18 Sept for the BEARINGS!!!! I informed the clerk that they need to check the bearings and asked (Even though my KM's were on 87000) if they can do a 90k service while my car is there. She said O****
On Monday Morning when I dropped my car off, I said that the car is in for the bearings as booked on the 13th and they can the service if it is possible to do it so soon before the required KM. This was again verified by the lady at the front desk and she made another note of the bearing issue!
Anyway!!! After having to phone 11 (Yes, ELEVEN) times to confirm the collection of my car and what the problem is, I am still waiting for JP to phone be bac**** I received a call at about 2 PM from a girl, saying that there is nothing wrong with the bearings, by back rims are bent and this is what's causing the "noise" I was not satisfied with the feedback and asked if JP can please phone me back and advise what is wrong with my car. I again received a call from this girl saying "JP went to have a look at the car now, and yes, the bearings are the problem." WHAAAT!? I made the booking for the bearings to be replaced a week ago and now, after insisting that JP has a look at the car, she comes back an hour before I need to fetch the car with "yes, it is the bearings" I now need to make arrangements AGAIN for my car to go in! they can only put in a warranty claim today, 19 Sept, cos the responsible lady wasn't there yesterday! Seriously!? was she not there when I specifically booked my car in for a warranty claim bearing repair!?
