SF
Stephan F

1 reviews | Active since Jul 2017

03 Jul 2017, 13:40

Worst service

<p>Took my car to Kia for service and when receiving it back heard a strange noise coming from my front wheels. Took it back was informed that the stabilizer links where loose and they tightened it. After a few days problem was back. Was told they will get the parts and claim from the warranty. Was called back twice to bring in my car as they forgot to took important information from my car for the claim. A month later I went back to Kia and asked what was going on and was then informed that the parts will be there in the afternoon. Took my car the following day to have it fixed. When I went the afternoon to get my car no work was done. Had to bring it back on the monday and was told at 8:20 that they started with my car. 4 hours later I contacted the service department and asked for an update, was told they will call me in 5 minutes, No call. Went to Kia just to find out 5 hours after they said they started with my car that still nothing was done. Kia also refuse to five me a courtesy car even though I paid for a courtesy car when my car needs to be fixed through the warranty. I have never received this bad service from any place. But Kia showed me it is possible to Alienate clients and not give a damn about customer service.</p>

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