What customer service, there is none

It is now a month since I requested a price for a dashboard harness from Parts in Wonderwaters for my Kia Rio 1.4 tec 5 auto 2018 model I damaged the connector to the USB point by accident and need the harness for repairs but the call back is just non existent It does not matter how I approach the issue I do not get an answer on when I can expect a price The sales man do not even return my numerous requests They do not even have the decency just to make a follow up to me and tell me they are still waiting for a price This vehicle is the worst purchase ever It will now be my last purchase if this is the kind of service I can expect I did think of buying a Sportage but have decided against it Leon van der Merwe