RM
Riette M

1 reviews | Active since Jul 2011

26 Aug 2020, 15:18

What a **** car was sold to me, definitely not peace of mind as your quote says!!!

What a piece of **** vehicle was sold to me in August 2017. If only I've read the reviews before hand on Hellopeter about Imperial Select and listened to my gutt! Received the car the Friday and the next day it broke down with a water bottle issue. The car had to be fetched with a low bed and taken to the garage. And from then on the problems started. After fixing the water issue another mechanical problem arose. Taken back to the same mechanic and the car was there for at least two weeks. After our "guarantee period" expired, there were even more problems over the last 2 years such as replacing a sleave, silicone in the brake fluid because the mechanic scratched it off when it was there for repairs done by Imperial etc etc. Currently, the car is standing and the cost to repair is round about R20 000!

The quote on your website: With Imperial Select you have peace of mind when you buy a car from us that all of our products and services are of the highest quality available to the motor car industry,

Well this quote is so far from the truth as possible. I don't have any peace of mind. I will definitely never buy or recommend any person to buy from you. Imperial select, if you have the guts (I want to use another word, but I get sensored) please check with Imperial Select Strand about all the issues we had.

I will definitely share this post on more social platforms as the public must be informed..

0
Replies (4)
Kia Motors South Africa
Kia Motors South Africa's reply26 Aug 2020, 15:24
Official
Good day Riette

I'm really sorry to hear of the bad experience with your car.

Can I please get clarity from you. Did you buy this vehicle from Imperial Select in Somerset West?

Regards

Carike
Kia Motors South Africa
Kia Motors South Africa's reply26 Aug 2020, 17:19
Official
Thanks for the reply. Imperial Select Somerset West is not part of our Division any longer. 

They are part of Kia SA.

I will forward your complaint to Kia SA Customer care and copy you in.

Regards

Carike
RM
Riette M's update27 Aug 2020, 10:47
Reviewer Update
Hallo Carike

eerstens baie dankie jy reageer het op my post. Re Imperial Select Somerset West, ek verstaan dat hulle nou KIA is, maar ek het met Imperial Select Somerset West onderhandel en nie Kia nie. So ek sien dit steeds dat ek 'n "raw deal" van Imperial Select gekry het. Dalk sou Kia 'n beter motor aan my verkoop het?

Groete

Riëtte
Kia Motors South Africa
Kia Motors South Africa's reply27 Aug 2020, 11:37
Official
Hi Riette

I did speak to the GM for that Region and he gave me the DP's email address to send your complaint to. 

I will forward you complaint to the DP at the branch and copy in the GM and yourself. 

Hope this get sorted soonest.

Regards

Carike