1 reviews | Active since Mar 2011
Warranty woes
<p>My Kia Soul is 3 years old. </p> <p>The stitching on the back seat has started to come undone.</p> <p>I asked Kia on their website if fixing the seat is covered by their warranty?</p> <p>What a waste of time, they ignored me.</p> <p> </p>
Kia only responded when we posted on Facebook.
Since then we have had to:
Send photos to Kia South Africa.
Take the car to Boksburg for evaluation.
Later we had to take more pictures of the seat damage and send them in to KIA in Boksburg.
Phone numerous times for feedback that was promised every time.
Along the way we were told the part is on order from Korea, but now we have been told that we have to take the car in again for evaluation by an upholsterer.
KIA likes wasting our time and money. Probably hoping that the problem will go away.
Kia only responded when we posted on Facebook.
Since then we have had to:
Send photos to Kia South Africa.
Take the car to Boksburg for evaluation.
Later we had to take more pictures of the seat damage and send them in to KIA in Boksburg.
Phone numerous times for feedback that was promised every time.
Along the way we were told the part is on order from Korea, but now we have been told that we have to take the car in again for evaluation by an upholsterer.
KIA likes wasting our time and money. Probably hoping that the problem will go away.