Waiting for part since March, never been ordered

I took my car in for a service at Kia Eastrand around the 25th of March 2015. I advised the service consultant _ Dumari that the button for the electric window is not working and needs to be replaced. Upon collection of the vehicle, this was forgotten and we I asked I was told it would be X amount. I then advised her that the car is under warranty and that KIA should be billed for the cost as the exact thing happened with another window. She advised it's on back order and they would claim for it under warranty, but it takes approx. 21 days. Around 26 April I phoned again, and again and again. No response. I finally gave up on calling and went into the branch. She called the Manager, Jacques - the part was never ordered. They sincerely apologised and advised that they (Manager and service consultant) will personaly ensure that it does not happen again. <br> <br> Yesterday when I phoned they transferred me to someone else as Dumari is on leave... and once again, I have to find out that the part was not ordered? This is now more than 2 months later. I mean if the manager can't even get it right?<br> <br> Spare yourself the headache, don't even bother to KIA Eastrand. Staff and manager ***********