Very disappointed in Kia Paarden Island.

I am so disappointed in the service Centre of Kia in Paarden Island. This morning (30/04/2018) I took my car for a service. The service Advisor Marguerite advised my the extended service plan was not yet active. She phoned Liquid Capital to find out how to proceed. They advised me 1 payment in February did not go off from my account and said I had to make a payment the morning in order for Kia to proceed with the service. I made the payment at 09:17 and faxed the proof of payment to Liquid Capital. I messaged the proof of payment to the service advisor at Kia and she confirmed via telephone she received it and she will attend to it and make all neccesary arrangements with Liquid Capital. At 14:42 when I phoned to inquire about what time my vehicle will be done, only then did the service advisor notify me they never started on my vehicle and would I be able to bring it back on Wednesday which is not possible for me. She said she have been waiting on the authorisation number from Liquid Capital.

Whole day she never bothered in keeping me up to date in the progress of the service. I had to phone to find out my vehicle is standing there whole day and nothing has been done it.

VERY DISSAPOINTED....