Very bad service from Kia

I took my car for repairs after my insurance claim have been approved 9 weeks back. My car is still at the panel beater and they have not received parts till today. I called the repairer to find out if they can organise a carhire for me because I have no car to use to go to work and I should not suffer for the delayed parts. The guy told me that the management is not approving for carhire I will need to wait till parts arrived. Is this the level of service you give all clients with Kia vehicles when they had an accident and your parts taking decades to arrive. I need kia to organise me a vehicle to use to go to work with because I cannot continue using Uber I have exhausted all my savings. My cell is *** and ref is MGL***