Utterly disgusted by KIA Wonderboom service especially Erick.

We took in a car for service at Kia Wonderboom on the 20th of May 2019. The service is for 90000km. In addition i advised the receiving lady that the brakes were not in good shape, the car was very slow in acceleration and the was a water leak. Later in the day i receive a call from a guy called Erick. He told me that the car water pump is packed and needs replacement. He told me that the car might take 3 weeks being in their workshop and asked if that will be OK with us. When i told him that it was not ok, he said that he will get us a rental car the following morning. He mentioned that he was going to put a claim and call me on the very same day to advise on the results of the claim, The following day i called him to find out whats the status as he didn't call as promised. Now i get a different story. He told me i wont need a rental car because the pump will take 2 days. As if he runs my diary. I asked him what if it's not done in 2 days. He then said he is making a call to confirm delivery date and he will get back to me. As always he never called back. After that we called both the dealership and his cellphone and left messages. but he never bothered to return our call. Later in the afternoon around 4pm we receive a call from europecar asking us where we want to collect a rental car. No communication was done to us about the car status or the rental. We are utterly disgusted by the service we getting from KIA South Africa especially this Erick guy from KIA wonderboom. He is taking us for granted. We had spend almost a R1000 rand on Uber yesterday. KIA must take this guy to customer training.