Unprofessional and digusting service

On Saturday 20 June 2020, I had issues with my car not starting. My car only started when we kickstart the car. I took the car to a mechanic who confirmed its the battery. I tried calling Kia Paarden Eiland numerous times today and they eventually called me back and said I should bring my car in but cannot guarantee it would be looked at today. I advised the consultant that I need my car for work purposes. She confirmed she will see what she can do and I should bring my car in.

My car is 3 and a half years old. I have a premium warranty booster with KIA which kicks in after the manufacturer warranty has ended. The lady that works at the booking are Savannah said that it only kicks in after 5 years lol. In a year and a half my car done paid so how can it kick in after 5 years. I then advised her someone just called me and said I should bring in my car and they would confirm with her to book my car. She confirmed no one spoke to her I need to follow process and they would need to do a whole inspection on the car. Eventually she said I could leave the car and they would look at it tomorrow. She didn't even have the decency to check the battery, nothing.

I then went to Willard Battery and the guy was so generous checking my battery for me. He said the issue is my battery, they just needed to check.

I am so digusted with Kia paarden eiland's service. Every single time I take my car in for a service or things to be repaired, it is always an issue with them and my car is still not fixed.