Unacceptable Service from KIA Tygervalley – 2 Months and No Resolution!

I am extremely disappointed with the shocking level of service I’ve received from the KIA Tygervalley branch. My 2021 Kia Pegas has been at their workshop since 8 August 2025 — and for the first 7 days, not a single thing was done.

I was incorrectly told by the Workshop Manager, that the issue was not covered under warranty — which was later proven false. This is either a complete lack of knowledge or a deliberate misrepresentation.

After countless follow-ups, I escalated the matter to the Dealer Principal, who acknowledged the poor service. Yet, nearly two months later, I’m still waiting for proper resolution. I was promised my car would be ready multiple times (including Friday 26 September and then Monday 29th), but again, no delivery and no proper feedback.

This has caused major inconvenience, wasted time, and destroyed my trust in the KIA brand. If a customer needs to escalate, chase, and fight for basic service — what does that say about your commitment to aftersales care?

I urge KIA South Africa and the regional management to intervene immediately.