unacceptable service delivery

I have been waiting for almost a mnth for an actuator and lock driver side door and a bonnet catch to be sourced locally. I was told that the product was available at another branch but just need to be brought to the tokia branch. No feedback from the agent. I had to constantly check re progress which was nil.at most times. The part eventually arrives and I now have to wait a week before the job can be done. This has caused me so much inconvenience. I am unable to open my driver door so for more than a mnth I have been inconvenience by having to jump from passenger side to driver seat . This repetitive strain has caused me back injury which now requires physio. I am unable to use the car to go to shopping malls or any public space for fear of my battery being ****** because the bonnet despite attempts being made to secure it and to avoud the wind from ripping it off whilst driving,still is easily accesible . I hate to think we're this would leave me should a mechanical part be needed. My faith in kia is questionable. Sadly this has left some of my family members who drive kia cars insecure.