Treating customers unfairly

<p>I purchased a car from Kia in Midrand, I was told i will be getting a cash back of R5000 but when i went to fetch the car on the 22 February 2017 the sales lady told me that the manager was not in to sign the cheque. A month later i went back to find out where my cheque was but i was then told that the sales lady forgot to capture it during the deal and therefor i will not be getting the cash back! </p> <p> </p> <p>I feel i was treated unfairly by this garage, it has acted against the consumer protection Act No.68 of 2008.</p> <p>My right to a fair and honest dealing and the right to fair and responsible markerting was not considered int this case. The Sales manager did not even have the decency to contact me and apologies on behalf of Kia and ensure that i as the customer is happy. After this experience i will never recommend Kia to anyone and all they do is to make sure they achieve the sales and do not care about what promise they have made to the clients.</p> <p> </p> <p>I now had to involve my legal advisers for the matter to be resolved as I refuse to be conered and they have dealiver on whatever was agreed upon the purchase of the car.</p>