TERRIBLE SERVICE

<p>Hi all</p> <p>I normally do not name and shame but i have had enough with Kia Randburg. I purchased my car with them in 2013 with a mainenance AND service plan active for 3 years. in 2015 Rechelle Lewis who was employed by them informed me that my service plan has lapsed! Due to this i did not take my vehicle for a service in 2016, only to fight with the manager an threthen him with the Ombudsman in order to get my service done. Today (03/10/2016) I receive an email informing me that my maintenance plan has lapsed.... how the PEEP is this possible whilst i bought my car with both the service and maintenance plan. Currently i am having such fights with Kia Randburg, because i refuse to pay DOUBLE! My car is costing me almost R200 000.00 now i must pay for a service too.... and on top of that the lady i am currently dealing with could not even spell my name correct, when i corrected her i received this really sarcastic email from her in caps noggals. I believe in customer service like it is my food now she is giving me such **** service. If this does not get sorted i WILL take Kia Randburg to the Ombudsman. please let me know if anyone else have had problems with them please? we could build a HUGE case against them. I AM TIRED OF BEING TREATED LIKE A FOOL!</p>