Suspicious activity under my KIA profile

One of your Bloemfontein branches captured another person’s details under my vehicle profile.

I’ve been liaising with the KIA Northcliff Branch. Almost 2 months later, still no resolution. It’s really frustrating that I need to contact the various KIA Branches (Johannesburg to Bloemfontein), to follow-up seeking a resolution - As the customer, THIS IS NOT MY JOB TO DO. I’ve been extremely patient thus far, but enough is enough!

Furthermore, I’ve sent my enquiry to their Facebook Team. Apart from the auto-response messages, I am YET to receive a resolution. I've sent emails to customer complaints PLUS enquiries to the Head Office webpage, NO RESPONSE.

The Northcliff Branch referred to *** Aubrey Frylinck, where he told me, in no uncertain terms, that this was not his problem to rectify. Aubrey then referred me to *** Louis Olivier, since he has access to a particular system and the files thereto. After my conversation with Louis last Friday, he was meant to:

1. Rectify the other person’s details on the system. 2. Rectify my details on the system. 3. Send me an email confirming that all’s in order.

I have yet to hear from Louis.

Utterly disappointed in the lack of urgency to my concern, and the level of unprofessionalism in this regard.

Who at KIA can resolve this matter?