Staff not bothering with providing feedback

I am deeply dissapointed and actually hurt by the treatment which I have received from this dealership.On the 22nd of September 2015 I took my one year old Kia Rio in to be checked as I couldnt have my tyres rotated because someone informed me that the shocks at the back were damaged just after a year.I was promised that I would receive feedback on Wenesday the 23rd where nobody bother to say anything until I decided to call the dealer on the next Tuesday.Only to be told that the person who could respond to me was busy for half the day.I left my contact details.Later I received a message that he had returned my call on my work phone while I was out,not even bothering to try my cellphone like any other normal person does when they really care about client service.I made a call again the following day only to be told that again the only person who can tell me anything is off sick,and I followed up again only to have the service manager tell me he is going to try and find out.<br> <br> I will never again in my entire life purchase a Kia or encourage annyone I know to do so as these people clearly do not car after they have made a sale even if the product is faulty.