Spare key chronicless

It has been 5 years now since purchased a vehicle with Kia Hatfield and till today I have not received my spare key.

The sales person who assisted me during my vehicle purchase is aware of this issue from the day and was told about a quote that needed to be requested and the last time I spoke to him, he had advised me to drive to the dealer to complain about this matter..

The last time I drove there was in 2022 and spoke to his manager and he mentioned that a quote is required... And no feedback... I have followed up so many times with my sales person and I have come to a point where I am just tired.

What must I do to get the spare keys from you...