Some answers would be GREAT! Help no where to be found at Kia SA!

<p>I booked my car in at Kia Menlyn on 13 April 2016. After 3 weeks of sitting without any transport and phoning continuously, I was given a courtesy vehicle. Sadly, although I now have a vehicle, I still don't have any answers. In three days from now, they will be in possession of my vehicle for a month and I still have absolutely no idea where the problem is, whether it is covered by my waranty plan, whether the car will be repaired or any of the timeframes involved with the procedure. For all I know, my car is just standing there gathering dust. I escalated my matter to Kia SA thinking they would care, however they have just decided to ignore me as well. I sent my complaint to them on Thursday last week and only received an email to request information, which was supp**** in my original complaint to them. I am extremely upset and disappointed that I am so insignificant to Kia SA that I don't even get the courtesy of a reply even if it is just to inform me of where we are in the process or the timeframes that I can expect during the course of the process. This brand is really letting me down and to think, Kia is apparently trying to improve their image in terms of service delivery.</p>