Shocking service from Kia Somerset West

<p>My Kia Picanto was taken for a service and aircon evaporator replacement at Kia Somerset West. </p> <p> </p> <p>Firstly, I received the car back with a scratch below the drivers door handle. When complaining to the service manager, I was told that the scratch was reported to her before they worked on the car and images were taken. When asking for the images to be shown, it took 2 days for her to email images, after asking twice, of the inside dash of my car. So she actually was not aware of the scratch that I was referring to and confidently sent me images of the inside of my car. Needless to say that an inspection was not done on my car by Kia when dropping it off. </p> <p> </p> <p>Secondly, the sound system (back and front speakers) cable was damage when repairing the aircon evaporator. This was left unrepaired and the car was given back to me. When reporting this to the same manager, she confidently told me that they did not work on the back of the car therefore they are not reponsible for the speakers not working. Shouldnt a service manager know that the speakers are all connected to the front of the car? I have had this repaired at another branch due to the ridiculous service from Kia Somerset west at my own cost! </p> <p>After 5 days of communicating with the service manager and no results I have spoken to another manager who will now only look into the matter however he was copied into all email correspondence with the service manager. </p> <p> </p> <p>I will not be returning to this branch in the future! </p> <p> </p> <p> </p>