Shocking Service form New Employee at the dealership

<p>I encoured a problem next to the road where I had to change my tyre. Upon opening my boot to get my jack and wheelspanner out I realized that it was missing. My vehicle went in for a service and all was still in my vehicle as I have not used my equipment for almost 2 years. Upon phoning the dealership in Fourways I was referred to Neil - who informed me he is new to the dealership. I explained my situation to him and informed him that my vehicle was in for a service 10 000 km ago and my jack and spanner was in my vehicle. He told me that they do not touch this in a vehicle when in for a serivce and he is not responsible for the missing equipment saying he is putting the ball back jin my court! </p> <p>He said he does not know where I had my vehicle last and I cannot blame them. Being a female driver I never use those things and I never leave my vehicle.</p> <p>It is not about the missing equipment it is about the fact that Neil from Fourways Kia Dealership has no customer s****s, can not liase with customer, do not offer a solution or even listen to your problem. He was defensive immediately making this to be my problem - when Kia Fourways and myself are the only people attending and driving it! The attitude he is new and I must sort out my own problem not making it theirs I was not happy with this service. 2 Weeks ago I went to Kia to check a noise in the front of my vehicle and without test drving it they put it on the hoist and told me to have my tyres replaced and the noise will dissapear. There were 3 men looking at my tyres and the one was puzzled with confusion as my vehicle is a front wheel drive but my back tyres were very badly worn. </p> <p>So now I had my tyres changed and still I sit with the noise in my vehicle.</p> <p>I will never advise anyone to service or support Kia Fourways as they push you like a sausage factory you just a number and not a client. </p> <p>I do not expect 6 start treatment as they do deal with alot of people but my car and the safety of my children is my prime concern and they just say change tyres but the problem still continues.</p> <p> </p> <p>The interaction with service advisors and staff is unpersonal and it feels like they are doing you a favour. Never in my life will I buy a Kia again.</p> <p><br />The service is a real disgrace and I am sure this wont even bug them as they have many happy customers.</p> <p> </p> <p> </p> <p> </p>