SHOCKING SERVICE DANGEROUS CARS

I have a 2012 Kia Rio and i had trouble getting my car started, i took it to my mechanic who showed me that the problem is actually that the firewall surrounding the clutch is cracked and is extremely dangerous to drive since it could break at any time and i would have no clutch or it could possibly cause a spark. I contacted my insurance since he told me a panel beater would need to look at it. He then over rode the need for me to use the clutch to start the car so that i could get it from him to the panel beaters which was not far from him. I was referred to Ck coachworks to have it assessed. I did so and the assessor there was quite perplexed saying that i should also take it up with KIA as this is not normal and it’s a very thin piece of metal holding the clutch which has cracked. The insurance told me its wear and tear, i then contacted Roy, the manager at kia Tokai who told me it’s impossible that it would be wear and tear as he has never heard of this happening to any other vehicle, he was so eager to assist in telling my insurance that it was not wear and tear and said i could tell them to contact him. He also said that he had been in contact with Ck coachworks and was awaiting photos from them and he would get back to me, he never did... I called two days in a row left messages and no reply. I eventually spoke to him again and he said he is still waiting on the photos from Ck coachworks. I told him i have my own photos and sent it to him. I never heard from him again. In the meantime i also spoke to Kefentse from Kia Customer care and she told me she would get hold of Roy and get him to call me, he didn’t, i called her again and she said she would sort it out and asked for my VIN number. I sent it to her and didn’t hear from her again for a day or three. I emailed her again and cc'd Roy in expressing my immense frustration that i am being ignored and nothing is being done. She told me that they are waiting on the report from Ck coachworks and then will send it to their technical team. I asked her why they are relying on an outside company, from my insurance instead of checking out the car themselves. she said to me that if i want the car assessed then i have to have my car towed to kia and also pay for them to assess it.....i am absolutely outraged at this, how on earth could they expect me to pay for something not caused by me. it was not in an accident, it is not wear and tear and it was not maliciously broken so what else can it be? It has to be manufacturing, even Roy agreed when he was trying to get my insurance to pay for it, but now that the ball is back in Kia's court he is quiet. I told them that it would take a few minutes for them to either send someone to my home to check it out or collect my car and check it out there but instead it’s taken them nearly 2 weeks for them to tell me that they are waiting on Ck Coachworks report! I told them that if that is all they really need then are they ok with it if Ck took a year to send a report to them which was already done and their customer just has to wait?? If they are so adamant that Kia does not need to look at it and Ck coachworks report is good enough and they want the customer to be attended to then I’m pretty sure that Roy or even one of his workers could get into their car and collect the report from Ck since this is what they say the holdup is because Ck is literally a 5 min drive from Kia Tokai. This is Kia not some fly by night company, should the customer not be of importance to them??? My car is immobile in my garage, i am highly stressed and frustrated at the level of service and no matter how many times i call and email they just treat me as if i don’t matter and it’s my problem and get a response whenever they feel like responding, even when I said I will be taking this further, it still did nothing. I even asked for the managers details and she said the manager can’t do anything. To top it all off I have been separated from my 2 young kids for nearly 2 weeks because of it as I have had to send them to my mom to take them to school every day. If anything Kia should be compensating me for putting my life in danger because of low standard of workmanship and product and not to mention the immense amount of emotional distress this is putting me through.