Servicing Team Troubles

This is specifically related to Kia Durban South. I am so upset with their after sales servicing department. The sales department are superb and give the client exactly what they want but after purchase it just goes down from there!

I took my car in for a service 4weeks ago. Within that week the clutch spring had broken off which could just possibly be through wear and tear. Nonetheless I called to inform the dealership as my car is on a full service and motor plan. They informed me that they will order this and get back to me. After calling them a week later I was told that the guy I spoke to was fired from work hence no handover had taken place! I spoke to another lady who assured me that this was going to be ordered. After calling again after another week I was told it was on back order and will be ready the following week. Now the 3rd week. I once again had to call to follow up as they just don’t care to ever call and follow up with as a customer!!! Speaking to another consultant she insisted that she had called! I indicated that I had not received any call from them at all! Again she continued to insist and laugh about the fact that I’m arguing this! Instead of being some what apologetic! They continue to converse in the background whilst I hold on the line and in the middle of my upsetting speech she yells rudely that my part has arrived it has arrived! So if I hadn’t called then I wouldn’t of known! Why do you guys have phones if it’s not meant to follow up with clients who are actually wanting to provide you with business!!!