Service Station - 400% profit on car parts - Penalty on unaccepted unaffordable quotation

I was told at a certain Kia service station that if I don't accept a quotation I will have to pay a penalty fee of R***.

It came to my attention that for the same part they charged me R1600 I could get from Korean Spares for R410, which is nearly 4X (400%) extra you need to pay them for the same part with the same code number.

This means that while Kia is making a fortune while the driver must see to it his vehicle is in road worthy condition they will rather hurt the client with severe business practices than to offer best affordable options for the client to be save. This has a huge effect on clients who might not be able to afford their services right away. They cán work more positively the next mile in client service than to see clients suffer. The service fee is fine, but the charges, or more affordable part advice can surely be practised. Also gentle friendly client service is always in for any kind of customer.