Service gone wrong

On the 1st of December 2017, I brought my car in for a service at Kia in Klerksdorp. My car was in fine shape but due for its annual service. I have had no complaints Prior to this said service.

at 16:30, i collected my car from them. When I got home I noticed my paint the in front bumper was peeling off. I was never notified of any damage during the service & washing of my car. I went in Monday and was told they must decide if they will pay.

Today, at 14:30 I was told they decided not to pay. When I took my car in, everything was fine. I signed and they signed off all pre-existing scratches. This is not the kind of service I have come to expect from Kia

Very disappointed and will not take this lying down. I am a consumer and and I am protected by law