Service department nightmare

Booked my wife's vehicle in for a service on 8 Oct 2018 at Kia Paarden Eiland Cape Town. Paid for wheel alignment, balancing and rotation of tires when car was booked in. Received a call during the day to say wheel alignment, balancing and rotation of tires cannot be done because vehicle needs new tires and I advised that I would purchase tires at a different place. I was told later that the vehicle is ready for collection and my wife went to collect while I was at work. She was told to take a seat and waited a long time to be seen to while clients who arrived there after her was called to the service advisor desk before her. When she asked about the refund she was advised that the alignment, balancing and rotation was done and she accepted this. I got home later that night and inspected the vehicle and noticed that the wheel alignment, balancing and rotation was in fact not done. The worn tires were still in front and the medium wear tires at the back. This is where my countless number of phonecalls and countless number of broken promises (even after escalating the matter) to call me back started. It is now over month later and I still do not have my money back. I will never go back to that service department and will never purchase a Kia again. My worst customer service experience at a service department and in general for that matter.