Service Delivery Overdue

Hi Peter<br> <br> I have a KIA RIO which I bought in June the 4th from the above mentioned consultant and dealership. At the end of the month of June my friend lost my car spare key as I asked him to move it because I was out of town. I then called Kholisile for advise as this is my first car and he told me of a way forward. My friend made the full payment for the service and Kholisile told me he will arrange for my spare key to be done. He once took my car on a Friday and I got it back Sunday for him to perform this replacement and Sunday my car still had no spare key and his explanation was rather not clear as to why this was not done. I was very upset and did not want to talk to him for that entire week because he knew I would be out of town that week. Now it is +-4 months later and still I have no spare key. I have recently requested a full refund as I am tired of the wait and his stories. He does not seem to be very forth coming about the refund either he promised to call me and he has not done that and at times when I call him he does not answer my calls. I don't want the service, the relationship is destroyed now and all I am interested in is my refund so I get it done elsewhere.