Rude and angry service consultant who refuses to find solutions.

Kia Edenvale, provided the most shocking service this morning. I came in at no.3 my car was taken in as no.8 then Amelia starts getting rude and shouting at me because I raised the query. I then left the conversation, stating she should calm down, when I returned there was no apology she stared at the ground ignored my comment about not wanting to have conflict and rudely told me to sign the papers. No apology no admittance of fault. Absolutely disgusting. the last service I have here and I recommend the same for everyone else. Still no phone call or communication about the situation this morning. really angry and upset Amelia should not be in the service industry and the managers have not taken the appropriate action.