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gareth Y

1 reviews | Active since Jul 2013

10 Nov 2015, 12:45

Refusal to honour maintenance plan

I bought my car at KIA Fourways along with a maintenance plan which cost me an extra R4000 on top of the selling price which was R140 000. <br> <br> on 10-11-2015, I called KIA Sandton to Book my first service and they tell me that the maintenance plan won't cover the service because I am 2 months over the 12 month Period and I now have to pay it from my pocket.The car doesn't have a service indicator to even notify it's time for a service.<br> <br> KIA Fourways told me that I should service my car every 15000KM and I was not made aware of the 12 month time limit! My Car currently has 13700KM on the clock and at 12 months it had about 11000Km. I am always extremely diligent when it comes to servicing my car on time and feel that I have been mis-informed.<br> <br> I called KIA head office as well as liquid capital and both parties tell me that there is nothing they can do. Liquid Capital tells me that I could lose my warranty over this which is ridiculous.<br> <br> This is the treatment I get when servicing my car 1300km before the service interval.<br> <br> I do intend to take this 12 month time limit into account in future but expect KIA to at least meet me half way with this.

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