Refusal to fix my car

<p>I took my car to Kia Weltevreden for a 75 000km service and I had an issue with my boot as it was not working. When I fetched the car I was told by the service consultant that the head office will not fix my car and I find the reason very petulant considering that I have taken my car for a service to Kia.</p> <p> </p> <p>I then phoned head office and I was put through to someone and he was on a call for longer period and the lady that I spoke to advised me that I will be called urgently as what Kia Weltevreden told me was unfair. This was two weeks and today I called again and spoke to a lady that was uninterested and just transferred and I was on hold for 10min and I don’t even know who I was holding on for.</p> <p> </p> <p>Maybe this will get someone to call me because I find the behaviour unacceptable and I would like the person that said they will not fix my car at Head Office to call me and explain to me : Why?</p>