1 reviews | Active since Jun 2014
QUERY RAISED - NO RESPONSE***POOR CUSTOMER SERVICE
<p>Good day </p> <p>I took my car in for service on 23.02.2017 as it had reached 45000km at Kia Randburg and later that day was informed the car could not be serviced as i didn’t bring the car in 2015 and 2016 and car would only be serviced at 75000km and that i had to settle for the service</p> <p>I disputed this as the car is still under warranty according to its mileage, i bought the car in 2014 and it went for service twice for 15000km and 30000km and according to the service plan schedule my next service would be at 45000km which the car took longer to reach that mileage as i use a company car and hardly use my personal car. However was informed i had to bring the car in yearly and disputed that as the service plan book states either after 15000km or yearly and when i purchased the car nowhere was it emphasized or written i should bring the car in yearly only.</p> <p> </p> <p>The service advisor at Kia Randburg when she called in at Liquid Capital for approval was also informed there was a roadside assistant claim loaded with 50000km and that’s why the claim was rejected, The service advisor Nadine advised called several times at Liquid Capital as she could see this could be incorrect information because the car had not reached that mileage which was stated at Liquid Capital however she failed to get proper explanation from them</p> <p> </p> <p>I emailed the customer service at Kia and Liquid Capital on 24.02.2017 disputing the above and an agent from Liquid Capital (Lesego Kgatshe) responded with no understanding of my dispute and i emailed back on 28.02.2017 to Lesego Kgatshe and customer service at Kia and Liquid Capital requesting for a superior to contact me till date have not received any feedback or resolution to my dispute</p> <p> Kia advises that they have a turnaround time of 24hrs to resolve or attend to the query however have not been contacted by them but clearly ignored.</p> <p> </p> <p>It’s a week now and trying to get my query resolved with Kia and Liquid Capital with no joy and above all want my car serviced and correct information loaded on my profile.</p> <p> </p> <p>Hoping this is reviewed with urgency</p> <p> </p> <p>Kind Regards</p> <p>Andile Meyiwa </p>