Poor servive

I am writing this email with great disappointment with the service I have received from Kia NorthCliff. I bought a kia cerato 2015 model in February 2020, I had problems with the car from the first day of getting the car and reporting to Cecelia who is the sales person(I have proof of WhatsApp messages and emails that was sent to her from the first day until today).

Problem with the car: • Suspensions of the car is making noise and due to this the car failed dekra for the first time and it went to dekra the second time and I am still waiting the Dekra certificate.

• The sensor of the car they not working properly sometime they give a sign and sometime they don’t because I have identified that the car was involved in an accident and when it was repaired sensor where also painted.

• I was promised to receive the second car keys and even now I am still waiting and I was told about the pervious who must bring the key to them until this day.

On the 20th of June 2020 I took the car for 60000km service as I was booked for 8 o’clock and I was told that I was number 6 on the que.

• First I met the service center receptionist who took notes on the car as I was telling her about all my problems with car and the matter was referred to the service manager who took the car for test drive and confirmed that the car is having the above mentioned problems. • After the matter was referred to the sales manager(Mr.Ahmed) and he promised to attend to this problems and after few hours I was told that my service plan had problems and the manager assured me that they will sort it out fast. • After 12h30 I went to see the manager for feedback and I was told to go and speak to finance lady who will assist. • 12h45 I went to do a follow up with the finance lady and she was out for her smoke and I went to the manager’s office where I was told that they with sort out the service plan issue and send someone to collect the car from my home to the dealership to sort out problems of this car but till this day have I been waiting for someone to come and collect the car for repairs and service. • Now this car is 9 days overdue for service and I have been trying to contact everyone at kia to assist but no one seem to border to help.

I am writing this email as a formal complain to the manager and staff of kia to kindly assist me with this problem, since I am now stressed and don’t know what to do anymore or lay a formal complain to Kia south Africa and there after I will be complaining to motor industry ombudsman for further assistance.

Kind regards

Mokete Nhlapo