Poor service and no updates

I am very disappointed at the poor service offered by Kia Paarden Island. It’s been full three weeks since I dropped my car the 2nd of May 2019 which was having overheating problems caused by an accident occurred beginning of the year. For the past 3 weeks I have been doing follow-ups with Richie at the service Centre the last time I spoke to him last week Tuesday he mentioned that they were waiting for an engineer’s report. It’s been a week now and I have not heard from him.

If it takes 3 weeks to do diagnosis how long is it going take to fix it. In addition no one dare to keep me updated I consistently do follow ups.

I am really struggling travelling to work taking taxis which is risky on its own. This is causing inconvenience at work since I cannot stay until late due to transport issues.