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zaziwe N

1 reviews | Active since Feb 2017

05 May 2017, 03:40

Poor service

<p>My kia rio is 3 years old at 98500km <br />i booked it in 4th of May 2017 for a complaint at Kia Motors reporting a loose drivers window switch, <br />rubber boot switch/opener came off, <br />battery of the car & <br />a fused front light/ drivers globe <br />I took it in at 7:15a.m received no update. I then called in the afternoon at about past one requestinna progress update. They promised to callback, i waited until i knocked off from work requested a colleague to drop me off at the branch at 16:30p.m. They were still busy with my car. I was only told at 17:00 p.m something i already knew about my car. Nothing was fixed yet and no quotations were in place as i had requested. Mind you i have to drive this car to KZN province this weekend. I insisted on the replacement of the globe as i have to drive at night. <br />My car is fairly new to encounter such breaks/problems and to my surprise the replacements are not covered under warranty. Why should i spend thousands of money fixing a car that still belongs to the bank? <br />To top it off i received a disappointing service. My next car is definitely not a Korean make.</p>

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