POOR SERVICE

Poorest servive I’ve ever had at Kia Multifrancise Stikland! I booked my car in for a service this morning at 07:00 where I was the fifth car in the row. They usually wash my car inside and out, but told me this morning due to Covid they won’t be able to wash my car on the inside. All good. I’ve barely arrived back home afterwards they called and asked if they could sanitize my car on the inside for an additional cost of R173. (And they have called about two times more trying to sell something to me). At 16:00 I phoned to ask when they will be done with the service, where they said they’re currently busy with my car it will be done bu 16:30 / 16:45. So I arrived at 16:45 just to hear that they haven’t even started to wash my car yet and ”ll have to wait for 45mins, with all the other furious customers whose all been waiting for 30mins + greeting me with “good luck”.

Now 45mins later I gor my car’s keys and the guy apologised for not washing my car, they put the wrong liquid somewhere in and had to clean their mess now while I was waiting.

This after I came here for a service last year, telling them that something is wrong with my car’s brakes. After the service was done they told me everything is in order and I do not have faulty brakes. Just for my dad to check two days later and to see that my brake fluid was on empty. So this service centre most definitely did not check my car’s fluids.

They are very quick to call you for extra money, but they do not even provide a proper service for which I came here for in the first place.

I would not reccomend this service centre to anyone and I hope you close your doors soon.