Poor service

I bought a Kia Seltos 2020 model in Kia menlyn from Keaobaka, the deal went well and I was excited to collect my car on 28 Nov 2020. Sometime April 2021 the car could not start up in the morning and called Keaobaka who said I was playing the music on the car that I explained to her I was not and she advised I called the road assistance for jumpstart that I did and in an hours time the road assistance came to my rescue, well I got over that as the car did not do that again, it passed.

on 24 July I drove to Klippoortjie in Boksburg, parked my car in the garage for about 4 hours, I then at around 14:30 drove to the Total petrol station for ATM access with my son, I parked my car facing the garage, just when I was about to go out of the car I heard an explosion sound, I was terrified, my son said it is our car windscreen, when I looked up indeed it was, I stayed in the car for a while as I looked at that smash but could not make any sense of it, I then went out of the car and went to the petrol attendant who was close by to ask him what happened and he said "was that explosion your car, we thought it was car crash on the road" that is how loud that explosion was. There were other people at the ATM who came and were as surprised as they also thought it was an accident on the road but not seeing any, the gentlmen came to check if they could see the stone or anything that could have hit the car, and could not find anything. I contacted my insurance and they told me to lodge a claim on monday the 26 July, that I did, I was assigned PGC glass and the fitting schedule was today 27 July.

The agent checked the windscreen as I requested and he advised that according to him there was no object that could have hit it as there is no chip that could sustain the normal object claim, I contacted the insurance company and was advised to take the car back to the dealership. I contacted Keaobaka and she said it is fine I can come to Kia menlyn. On my arrival as she was expecting me she called some technician guy by the name of Neo to check the car with her, he (Neo) mentioned that it could potentially be the manufacturer fault that could be covered under warranty because he does not see nor prove any chip, he (Neo) advised Keaobaka to however call Jacques Riekert to verify, he (Jacques Riekert) came with Vusi Ngidi, the 2 gentlemen checked and started telling me that it could be the stone or a ball, I explained to them that the car was steady when this happened and it was not a stone or any object or whatsoever, then Jacques Riekert started arguing that he is not a glass specialist I must go to the glass specialists to verify, Jacques and Vusi started arguing with me that even if it was a warranty then why didn't I replace the windscreen before as it had a small chip that ran for not more that 5cm, that was not the reason I took the car to Kia Menlyn.

Jacques asked me what is that that I need from him (with an atterley bad attitude and a tone) he started claiming that I am raising my voice on him, I told him I am not, I brought the car there for assessment, I mean for heaven sake I bought the car at Kia menlyn I cannot go to any Kia for assistance, i will obviously go to where I bought my car.

I am not happy with the way this matter was handled and even scared to drive this car as I am not sure if it has a manufacturer faults or what caused the explosion, I kindly request the investigation on this car for my family's safety, anything could have happened, I woudnt know until the investigation is done and report provided, that is all that I want, SAFETY of my children.