Poor Customer Service

I took my Kia Seltos for 75 000KM service on 29/01/2025, to KIA Pinetown, KZN. During the day I received a call from service advisor asking me if I have issues in changing gears, I told her no because there were no issues. In the afternoon when I went to collect my car I asked her what the call was about and she said they picked up an issue and they have fixed it. On 30/01/2025 whilst driving to work my car which is still under warranty broke down, I expirienced a problems with the changing gears a day after they picked up an issue and supposedly fixed it; which was not known to me as a regular driver. The car was towed back to the dealer. From there onwards I did not get any update I had to keep on following up. On Monday 3/02/2025 when I spoke to the service advisor who told me that the are waiting for parts and I would probably get my car by the end of the week. Then I decided to go there during my lunch break on 06/02/2024 just to get an update and I met with the service manager who told that the parts that were delivered last Tuesday were wrong and they are still waiting for the correct parts to arrive of which no one informed me about it. They can not gurantee when I will be getting my car back as they are not sure when the parts will arrive. The worse part is that they refused to give me a courtecy car even though my car is still under warranty.